Returns and Exchanges
Return Policy
15-Day Return Policy:
You have 15 calendar days from the date of delivery to return eligible items.
To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
Non-Returnable Items:
Personalized or customized items cannot be returned unless they arrived damaged or defective.
Return Process:
Contact Us: Before returning any item, please contact our customer service team at https://www.sownandsent.com/contact/ to initiate the return process and obtain a return authorization.
Package Your Item: Securely package your item(s) along with all original packaging and any accessories that were included.
Return Shipping: You are responsible for the cost of return shipping unless the return is due to our error (e.g., wrong item shipped, item arrived damaged or defective).
Refund Processing: Once we receive your returned item, our team will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment within 2 business days.
Refund Options:
Refunds will be issued for the purchase price of the item(s) returned, excluding any shipping charges.
Please note that it may take some time for your refund to be processed by your bank or credit card company.
Contact Us:
If you have any questions about our return policy or need assistance with a return, please don’t hesitate to contact our customer service team on our contact page.
Exchanges
If you would like to exchange an item for a different size, color, or style, please contact our customer service team to arrange the exchange process.
Damaged or Defective Items:
In the rare event that your item arrives damaged or defective, please contact us immediately. We will work with you to promptly resolve the issue and arrange for a replacement or refund as necessary.
Contact Us:
If you have any questions about our return policy or need assistance with a return, please don’t hesitate to contact our customer service team on our contact page.
